Refunds and Returns Policy

Effective Date: 29/01/2024

1. Overview

Thank you for shopping at Electrisom. We are committed to providing quality products and excellent customer service. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.

2. Eligibility

2.1 Physical Products: This policy applies to physical products purchased from Electrisom.

2.2 Timeframe: You have 15 days from the date of delivery to initiate a return.

3. Initiating a Return

To initiate a return, follow these steps:

3.1 Contact Customer Support: Email us at alioscar114@gmail.com with your order number, the reason for the return, and any supporting documentation or images.

3.2 Wait for Approval: Our customer support team will review your request and provide instructions for the return process.

4. Return Conditions

4.1 Product Condition: The product must be in its original condition, unused, and in the original packaging.

4.2 Return Authorization: Returns must be authorized by Electrisom before being shipped back.

5. Return Shipping

5.1 Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

5.2 Authorized Shipping Methods: We will provide instructions on authorized shipping methods for the return.

6. Refund Process

6.1 Refund Approval: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

6.2 Refund Timeframe: Approved refunds will be processed within [number of days] days.

6.3 Refund Method: Refunds will be issued to the original payment method.

7. Non-Refundable Items

7.1 Gift Cards: Gift cards are non-refundable.

7.2 Clearance or Final Sale Items: Clearance or final sale items are non-refundable.

8. Contact Information

If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

9. Policy Changes

We reserve the right to update or modify this Refunds and Returns Policy at any time. The effective date will be updated accordingly.